Return & Refund Policy

At BakeNest, we want you to feel confident when shopping with us. If you are not satisfied with an eligible purchase, we offer free returns and refunds within 30 days, subject to the terms outlined below.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the item should generally be:

• In the same condition in which it was received;

• Unused and free from damage caused after delivery;

• Returned with its original packaging and accessories, where applicable; and

• Accompanied by proof of purchase or your order information.

Because silicone baking molds may come into contact with food, items that have been used with food or ingredients may not be eligible for return for hygiene and food-safety reasons, except where the item is defective, damaged, incorrect, or applicable law provides otherwise.

2. How to Request a Return

Before returning an item, please contact us at support@bakenest.

Include your order number, the item you wish to return, and the reason for your request. If an item arrived damaged or incorrect, photographs may help us resolve the matter more efficiently.

Please do not send a return to our business address without first receiving return instructions from our customer support team. The appropriate return destination may vary depending on the order.

3. Free Returns

Eligible returns requested within the 30-day return period are provided at no return shipping cost to the customer.

Our support team will provide the applicable instructions for completing your return.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at support@bakenest.

Please provide your order number and relevant details about the problem. We may request photographs or other reasonable information to verify the issue.

Where appropriate, we may provide a replacement, refund, or another remedy consistent with this policy and applicable law.

5. Non-Returnable Items

Certain products may not be eligible for return, including:

• Items that have been used with food or other substances and cannot reasonably be resold for hygiene reasons;

• Items damaged through misuse or improper handling after delivery;

• Items returned more than 30 days after receipt, except where required by law; and

• Items not purchased directly from BakeNest.

This section does not limit any non-waivable rights you may have under applicable consumer protection laws.

6. Refunds

Once your eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

7. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@bakenest.

We cannot guarantee cancellation once an order has entered processing or has been shipped. If cancellation is no longer possible, you may request a return after receiving the order in accordance with this policy.

8. Exchanges

If you need a different item, please contact our customer support team. Depending on availability and the circumstances, we may provide exchange instructions or recommend returning the original item and placing a new order.

9. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude or restrict statutory consumer rights that cannot legally be excluded or restricted.

10. Contact Us

For return or refund assistance:

BakeNest
2711 W 41st St
Sioux Falls, SD 57105
United States

Phone: 919-265-4667
Email: support@bakenest